الشحن

Shipping and Delivery Policy

Coffee Gate currently delivers orders within the United Arab Emirates only.

Delivery Areas

We deliver to eligible addresses across the UAE, subject to courier coverage and product-specific delivery requirements within 1-3 Business Days

Order Processing

Orders are processed after payment has been successfully confirmed.

Processing time may vary depending on:

• Product availability.
• Order size.
• Product type.
• Large or commercial equipment.
• Items requiring special preparation or coordination.

If additional processing time is required, our team will contact the customer.

Delivery Time

Estimated delivery times may be provided during checkout or communicated after order confirmation.

Delivery times may be affected by circumstances beyond our reasonable control, including:

• Public holidays.
• Weather conditions.
• Courier delays.
• High-demand periods.
• Access difficulties.
• Large or commercial equipment requirements.

Large and Commercial Equipment

Commercial espresso machines and other large equipment may require separate delivery and installation arrangements.

Where applicable, our team will contact the customer to coordinate a suitable delivery date and any related installation requirements.

Delivery Information

Customers are responsible for providing complete and accurate delivery details, including:

• Full name.
• Phone number.
• Emirate.
• Area.
• Complete address details.

Incorrect or incomplete delivery information may cause delays or additional redelivery charges.

Damage During Delivery

If an order arrives visibly damaged, please contact Coffee Gate as soon as possible and provide clear photos of the product and packaging so we can review the case.